You can request the deletion of your Property360 account at any time. There are two ways:
Option 1, From inside the app (fastest)
Open the Property360 mobile app → Profile → Delete account. Your request is logged immediately and we begin processing it the same day.
Option 2, From this page (use if you can't access the app)
Fill out the form below. We'll email you a confirmation and our team will verify and complete the request within 30 days.
What gets deleted
- Your name, email address, phone number, and profile photo
- Your in-app messages, maintenance requests, and notifications
- Your KYC selfie and ID document image (after the AML retention period, see below)
- Your authentication credentials and session tokens
What is retained, and why
Some records are retained even after your account is deleted, in line with Nigerian law:
- Lease and tenancy records are anonymised rather than hard-deleted, so the counterparty (landlord ↔ tenant) still has a complete record of the agreement they signed with you. These records cannot be linked back to you after deletion.
- KYC documents are retained for 5 years after the end of the relationship for anti-money-laundering compliance, then deleted.
- Payment records are retained for 7 years to meet Nigerian tax and accounting obligations.
See our privacy policy for the full retention schedule.